Frequently Asked Questions
Find answers to common questions about our products, ordering, shipping, and more. Can't find what you're looking for? Contact us and we'll be happy to help.
Product Information
Everything you need to know about NutraWag supplements.
Right now, we offer Urinary Care+ for Dogs — a premium, transparent formula designed for daily urinary comfort and healthy flow. We're building additional formulas over time, and this page will stay updated as new products launch.
We take a premium, no-shortcuts approach:
- No proprietary blends — every ingredient and amount is disclosed.
- Concentrated botanical extracts — meaningful extract levels, not watered-down formulas.
- Made in Canada under GMP standards.
- Clean formulas — no filler-heavy “fairy dust” blends.
Many pet supplements group ingredients into a “proprietary blend,” listing only a total weight. That makes it hard to know whether key ingredients are properly dosed or included at very small amounts.
We list every ingredient amount so you know exactly what you're giving your dog — every time.
It means we use plant ingredients that have been concentrated so you get more of the plant’s naturally occurring compounds in a smaller serving — instead of needing large amounts of plain dried herb.
For example, “Cranberry 50:1 extract” means the extract is concentrated — about 50 parts cranberry are used to produce 1 part extract, helping deliver cranberry’s naturally occurring compounds in a small, easy-to-serve amount.
Ordering & Shipping
Information about placing orders, shipping, and returns.
We ship across Canada. Free tracked expedited shipping is available to all 10 Canadian provinces. Shipping to the territories (Yukon, Northwest Territories, Nunavut) is calculated at checkout.
All orders ship from Vancouver, BC.
Orders ship Monday–Friday and are typically fulfilled the next business day. Delivery time varies by location, but every order includes tracking from the moment it leaves our facility.
We ship with Canada Post. If you have questions about a shipment, email us at [email protected].
Yes. You’ll receive an automated email with your tracking number as soon as your order ships. If tracking hasn’t updated within 3 business days of shipment, email [email protected] and we’ll look into it.
We offer a 60-Day Satisfaction Guarantee. If you’re not satisfied with your experience within 60 days of delivery, we’ll refund your purchase in full.
It’s simple: email [email protected] with your order number and we’ll take care of it. Refunds are typically processed within 3–5 business days after your request.
In many cases, we won’t ask you to ship the product back — we may suggest donating any remaining product to a local animal shelter or a dog in need.
For full details, see our Shipping & Returns page.
We accept major credit cards (Visa, MasterCard, American Express) and other payment methods shown at checkout. All transactions are securely processed.
How to Use Our Products
Guidelines for administering supplements to your dog.
Urinary Care+ is a liquid formula with a dropper for easy serving. For best results: shake well, measure the recommended serving, and mix into your dog’s food (or administer orally if your dog accepts it). Ensure fresh drinking water is available at all times.
Serving is based on your dog’s weight — see the serving chart on the Urinary Care+ product page.
Urinary Care+ comes in a 60 mL bottle. How long it lasts depends on your dog’s daily serving:
- 0.5 mL/day (under 10 lbs) ≈ 120 days
- 1 mL/day (10–25 lbs) ≈ 60 days
- 2 mL/day (26–50 lbs) ≈ 30 days
- 3 mL/day (51–90 lbs) ≈ 20 days
- 4 mL/day (over 90 lbs) ≈ 15 days
These are estimates — your actual usage depends on the serving you choose and your routine.
Every dog is different. Many pet parents notice changes with consistent daily use over 1–3 weeks, especially when used as part of a regular wellness routine.
If your dog has new, severe, or worsening urinary symptoms, contact your veterinarian promptly.
If you miss a serving, simply continue with your normal schedule the next day. Don’t double up to “make up” for missed servings.
We don’t recommend exceeding the serving guidance on the label. More isn’t better — it won’t make a supplement work faster and may increase the chance of digestive upset.
Store in a cool, dry place away from direct sunlight, and keep the cap tightly closed. Always check the bottle label for the expiry date and lot information.
Safety & Quality
Important information about supplement safety and quality standards.
Our products are formulated for dogs and are well-tolerated by most dogs when used as directed. If your dog has existing health conditions, is pregnant or nursing, or is on prescription medications, consult your veterinarian before starting any new supplement.
If your dog shows urgent urinary signs (straining with little urine, pain, blood in urine, vomiting, fever, severe lethargy), contact your veterinarian immediately.
Many dogs use supplements alongside other products, but if your dog is taking prescription medications (or has a diagnosed medical condition), consult your veterinarian to ensure the combination is appropriate.
Most dogs tolerate supplements well. In some cases, a dog may experience mild digestive upset when starting a new product. If that happens, try giving with food and follow the serving guidance on the label. If symptoms persist, discontinue use and contact your veterinarian.
NutraWag products are made in Canada under GMP standards, and all orders ship from Vancouver, BC.
About NutraWag
Learn more about our company and mission.
We’re based in Vancouver, BC.
Yes — we’re open to partnerships that align with our mission to support dogs through proactive daily wellness. Please contact us with partnership inquiries.
Email us at [email protected] and we typically respond within 24 hours. You can also call us at 604-924-8667, Monday–Friday, 9am–5pm PT (Vancouver time).